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I have heard many wonderful things about ordering from the site Trick Concepts. I've even spun with a few of their staffs and think that their workmanship is great.... HOWEVER... they SUCK at shipping on time. I ordered a new staff on Monday afternoon, paid for 2-day Air shipping ($25 extra), and as of noon on Friday it still hasn't arrived. I've called the "Contact" number and spoke with a man who was way to busy to give me the time of day. I sent an email, as he requested, and have yet to hear anything back. What make matters worse... this was my first performance staff which I had planned to light up for the first time this weekend at our local burn event called Decompression.
So.... long story short... I most likely will not ever order from this site again and caution those who need anything in a timely manner.
xoxoxo
RedBird
So.... long story short... I most likely will not ever order from this site again and caution those who need anything in a timely manner.
xoxoxo
RedBird
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Re: Beware Trick Concepts
Fri, June 26, 2009 - 10:58 AMI ordered a staff from them for a local burn in Utah late. I called to request that it be shipped over night to make the burn, it arrived in time. The Staff is amazing.
They went out of their way to help me, I ordered on Wednesday, and the staff was there Monday morning. I got a UPS notice that the product was being shipped. -
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Re: Beware Trick Concepts
Fri, June 26, 2009 - 10:59 AMI meant friday morning it arrived...
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Re: Beware Trick Concepts
Fri, June 26, 2009 - 11:10 AMDid you call before ordering to make sure that it could be shipped same day? I don't think it says anywhere on the site how quickly they will be able to ship a product.
I know they have been insanely busy, and if they didn't just happen to have the exact staff you ordered in stock and ready to go, they would have had a hard time getting it out same day.
I called them a couple weeks ago about a new product that wasn't on their website yet, and David was very straight-forward about how long it took to make the product, when they'd have time to make it, and worked with me based on when I needed it. It arrived a couple days ahead of schedule.
The extra for shipping, I believe is the shipping costs/times themselves. Not guaranteed delivery.
I think the situation it put you in was horrible, but you have to realize that most of these vendors are not major-corporate factory setups, but individual spinners and burners much like us who put the personal touch on each product.
I wouldn't judge them too harshly on an assumption. The age of the internet is great, but don't forget that people are involved. -
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Re: Beware Trick Concepts
Fri, June 26, 2009 - 11:30 AMI probably bugged the hell out of David, they were taking off to some function over the weekend. It was really important to me, so I kept calling and writing till I knew I had a UPS tracking number to watch it arrive on time.
He was very professional with my stupid questions.
But I would have been really sad if it didnt show up in time, I hope someone else let you spin fire with their staff at the decom...
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Re: Beware Trick Concepts
Tue, June 30, 2009 - 1:33 PMI find these type of posts really annoying and baseless in general.
Very clearly stated on their shipping page:
"Orders typically ship out within 3 business days. We will try to get orders out quicker, but sometimes when we get busy it will take slightly longer. If you have special needs, please leave us a note in checkout. We will do the best we can to accommodate, but can't guarantee. Many of our orders are custom made upon ordering. We try to place priority on orders that choose an expedited shipping method.
All orders are shipped out of Los Angeles, CA, USA. Please take this in to account when choosing a shipping method."
So yeah. Monday afternoon (tuesday) + 3 days average + 2 day air + we're in ramp up to BM season = you should think about not blaming other people for your own procrastination. -
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Re: Beware Trick Concepts
Wed, July 1, 2009 - 8:52 AMthis thread should be deleted, the title doesnt speak to the real issue of us being late on ordering what we needed last minute.
and its not fair to this company who has provided great service many times to burners. if you need it sooner, you have to pay overnight fees and be in constant communication with any business.
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Re: Beware Trick Concepts
Thu, July 2, 2009 - 1:14 AMYa, the shipping deal on the site kinda explains it, you can't ship what doesn't yet exist because they haven't made it yet, and ditto Jaz (and Scorch) are seriously professional and helpful.
However, THIS I find fucking hilarious:
"... at our local burn event called Decompression."
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Re: Beware Trick Concepts
Thu, July 2, 2009 - 3:18 PMI'll jump on with a simple defense, Trick concepts is a good company with good people and normally a very clear how long things take. failure to take those variable into account will mean dissappointment.
that said:
"However, THIS I find fucking hilarious:
"... at our local burn event called Decompression."
I think I find this funnier:
she's from austin...it's called flipside.
Taz
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Re: Beware Trick Concepts
Sat, July 4, 2009 - 2:08 PMJust curious why people have to be sour to people who are new to the scene/community?
Sure, speak up for the companies that you trust and use- that is great! People should ultimately do their own research on the companies they are choosing to purchase from anyways, and never make assumptions on products and services unless guaranteed by the place they are purchasing from. Make the extra phone call, send the extra email and get what you want.
But is it really necessary to mock someone because they use a language that is different than yours? Or have not had the same experience with burning man events as you? OR do not assume that everyone else has had the same amount of experience as they have? (I know, living in Tucson now, I would have wrote just about the same sentence if I was not sure how burner-heavy a tribe was... because no one out here knows what I say when I say, oh yeah, I am going to decom that weekend...)
The fire community and the burning man community both have pockets of people who are quick to mock and judge those from another place, those who are not submissive, those who grew up with different rules. It makes me sad. Thankfully there are also pockets of awesome, supportive people who want to cultivate fun and acceptance. Those people make me happy. -
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Re: Beware Trick Concepts
Sun, July 5, 2009 - 10:36 PMI still find it fucking hilarious. -
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Re: Beware Trick Concepts
Mon, July 6, 2009 - 2:09 PMShe was upset, she probably didnt mean to write local decompression event, the good thing is she is new and choosing to be a participant. We need more people helping and entertaining. The rules say no spectators, but we still get the ones that are shy to jump the fuck in the fire.
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Re: Beware Trick Concepts
Wed, July 8, 2009 - 11:13 AMGood point and I withdraw my making fun. I do not with draw my defense of trick concepts.
my apologies to our original poster.
Taz -
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Re: Beware Trick Concepts
Wed, July 8, 2009 - 9:03 PMOh Jesus H. Christ, I haven't heard your delicate flower of a new member of our little club apologize for insulting my friends, (yep, I consider both Jaz and Scorch friends), and insulting their business ethic. Especially because they are so professional and go out of their way to be helpful.
She may be new to spinning, but there is no indication that she is new to insulting via the interwebs. I'm not taking issue with her staff work, just her posting.
…Besides, if Tedward or Rif had written that bit about Decom, I would have found it hilarious. -
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Re: Beware Trick Concepts
Thu, July 9, 2009 - 4:57 PMI know, I was one of the responsible ones who called David and got great service.
I am very happy with my staff, amazing quality. The balance is perfect. I understand they build them on site..very impressed.
It wasnt cool what she did, she must of thought she was helping fellow burners out with her own bad experience and lack of follow through.
The thing to keep in mind, is that we are spoiled in America, we want everything yesterday for our party today. Trick Concepts is a small company and learning as they go.
But my vote is they are a great company and you can tell the difference in quality, sometimes you have to wait for good things, or mass order from china and get crap. -
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Re: Beware Trick Concepts
Sun, July 12, 2009 - 8:43 PMI am a fire equipment manufacturer (disclaimer) and help organize WildFire and FireDrums. In all of these roles I have worked with Scorch and Jaz and consider them both to be outstanding professionals where often that is lacking from vendors and wonderful people. While I may have personal preferences on exact manufacturing methods that differ from TC (but only very few), I think TC is in the absolute top tier when it comes to equipment vendors/manufactures.
It is great that people share their experiences here to help educate others on good and bad vendors, and I am very sorry anyone has a bad experience getting equipment. To the person who started this thread, contact TC. They really are great people and will help in anyway that they can given their own limits as a small but top quality equipment manufacturing house. It sounds like some of this was an expectations mis match, and that always sucks for both parties.
Happy spinning to all and please keep passing the spark. -
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Re: Beware Trick Concepts
Mon, July 13, 2009 - 6:52 AMI am going to buy a new staff from them soon, I love the staff they made, I have some incredible shots on Youtube of the Utah Fire conclave.
Now to buy a contact fire staff from trick concepts... -
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Re: Beware Trick Concepts
Fri, July 17, 2009 - 1:07 AMI am selling my trick concepts staff. It has never once been burned. It is 5 feet long with 4 inch wicks on the end. the grip is red and black.
pm me if interested -
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This is the maximum depth. Additional responses will not be threaded.
Re: Beware Trick Concepts
Fri, July 17, 2009 - 9:11 AMlooking for a contact staff -
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Re: Beware Trick Concepts
Fri, July 17, 2009 - 11:38 AMit is a contact staff. -
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New Post?
Fri, July 17, 2009 - 1:36 PMYou may want to post the sale of this as a new thread. I stopped looking at this thread due to the bickering and snarky crap that went on, and I'm sure a couple others did the same. -
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Re: New Post?
Fri, July 17, 2009 - 10:49 PMThis thread's OP was snarky crap.
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Re: Beware Trick Concepts
Sat, July 18, 2009 - 12:09 AMI just bought a contact staff from Jaz and Scorch last night. They were really cool, very talkative, and willing to give all sorts advice, even on fashionable fire retardant clothing. They seemed very knowledgeable and had great costumer service in person.
Next time they are in the bay area I’ll buy more items from them. -
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Re: Beware Trick Concepts
Sun, July 19, 2009 - 12:11 PMI <3 TC!
They have an amazing selection of high quality toys,
provide me with great shipping times and they are all wonderful people!!
I fail to find any reason to speak anything other than praise of Trick Concepts. -
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Re: Beware Trick Concepts
Sun, July 19, 2009 - 4:54 PMThanks for reminding me of Trick Concepts, I am off to their website, right now.!! -
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Re: Beware Trick Concepts
Mon, July 20, 2009 - 9:27 PMmy TC double staffs are great. very high quality.
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Re: Beware Trick Concepts
Wed, August 19, 2009 - 6:01 PMI have experienced something very similar when I placed an order on Fire Mecca.